Can I return a DHgate order to China?

Why

• Return freight is quoted per parcel and per lane rather than against the value of the item, so it does not shrink when the order is cheap. This desk models reverse freight at roughly eighty-five percent of the outbound freight line for the same parcel, and on an inexpensive item that ratio decides the whole question because carriage is the expensive part of the transaction. Cost the return before requesting a label, since the label commits you once it is issued.
• The seller address is usually the detail that settles it. A label issued to a Chinese address, with the recipient written in characters and a reachable phone number, is what gets the parcel back into the country of origin; an incomplete address is refused on arrival and returned at your cost. A carrier that cannot read the address will hold the parcel and then bill the return leg to the sender named on the label. Ask for the address as a photograph of a filled-in label rather than as a line of text in a message, because characters copied between systems lose tone marks and street details. Check the postal code against the city before the parcel is handed over.
• The refund normally settles on receipt rather than on dispatch, so the money is held until the seller signs for the parcel. The interval therefore includes the return transit, the inbound clearance and the seller's own inspection, and planning around a same-week refund is what produces complaints about refunds that are merely slow rather than missing. Ask for release on the handover scan and get any agreement in the thread.
• Reselling locally is a third option and it should be costed before it is dismissed. This desk models a typical local resale loss at about thirty percent of item value against a full return, and for a flawed but wearable item that gap is frequently smaller than the return freight. Write the three figures down before the negotiation starts, because the comparison is easy to lose once a number is on the table. The comparison is three-way rather than two-way, and each of the three carries a different clock. A return takes weeks and depends on a seller address; a partial refund takes days and depends on agreement; a local resale takes as long as it takes to find a buyer and needs no cooperation from anyone. Only one of the three needs the seller to agree to anything, and that is the one buyers reach for first. Starting with the option that depends least on the other party is usually the faster way to close the matter, because cooperation is the scarce input rather than effort.

When this answer flips

• The seller agrees in writing to cover the return freight, because the cost comparison then inverts and shipping the parcel back becomes the cheaper course.
• The fault makes the item unusable rather than imperfect, because the local resale route closes and the return or the bank route becomes the only one remaining.
• The parcel is bulky or heavy, because reverse freight scales with volume and can exceed the item value outright on the larger categories.

Three things to do next

1. Cost the return before you ship it
2. Read the partial refund baseline
3. Follow the desk returns protocol