Accessory completeness against the listing
Whether every accessory shown or named in the listing arrives, and whether each one matches the stated type.
The reading sequence
4 steps, starting at handover and completeness and running to check the type and rating marked on each item. Evidence on this point is read at E1 or E3, and 2 of the 4 steps carries a condition that ends the assessment outright.
Write the accessory list out of the listing
Turn the gallery and the description into a numbered list, so a missing item has a name rather than being noticed vaguely on arrival.
Evidence: E3 — the listing gallery and description read as a set and written out as a numbered list
- Every accessory visible in the gallery becomes a separate numbered line.
- Items named in the description but not shown are added to the same list.
- An accessory is shown packed inside a compartment, so it cannot be counted from the gallery.
- Two similar cables appear in the gallery and may be one item photographed twice.
- Accessories appear in a group image where individual items cannot be told apart.
- The description names contents that the gallery does not show at all.
Ask for one overhead photo of everything laid out
Get the whole set in one frame with the items separated, which is the photo that later evidence will be built on.
Evidence: E1 — one overhead photo of the whole set laid out flat beside the packaging, every item separated with none stacked
- Every item is separated, with nothing resting on anything else.
- The packaging is in the same frame, tying the layout to a specific unit.
- One small item is still inside a bag or a sleeve.
- The photo is taken at an angle, so items along the back are partly hidden.
- The accessories are photographed in a pile.
- The layout is cropped so that one corner of it falls outside the frame.
Match each numbered line to an item in the photo
Work down the list and tick each item off, rather than reading the photo and deciding that it looks complete.
Evidence: E1 — the numbered list from step 1 read line by line against the overhead photo from step 2
- Every line on the list is matched to a distinct item in the photo.
- Where two items look alike, both appear separately in the layout.
- One line cannot be matched because its item is out of frame or behind another.
- An item appears in the layout with no line on the list describing it.
- A line on the list has no matching item in the layout.
- An item without which the device will not run has no counterpart in the layout.
Check the type and rating marked on each item
Decide whether each accessory is the type and rating the listing states, because a substitute of the same shape still fails the check.
Evidence: E1 — close photos of the markings on the power adaptor, the cable and any adaptor heads or plug inserts
- Every marking on an accessory matches the type and rating the listing states.
- The connector at each end is the type shown in the gallery.
- The rating is printed while the listing states a range rather than a single figure.
- One cable carries no marking, so its type is read from the connector shape alone.
- An accessory carries a lower rating than the listing states.
- A connector is a different type from the one shown in the gallery.
Why the thresholds sit where they do
Completeness fails quietly, which is why the first step produces a written list rather than an impression: an item that was never listed is not missing, and an item that was listed and never arrived is. The list is built from the gallery and the description together because sellers often name a spare in the text and photograph only the main items, and both routes create a claim the buyer can make. The overhead layout photo is required for the same reason the single-frame rule appears elsewhere in this section: it ties the set to one unit and it is the image a claim will be read against. The rating step is placed last because it is the only step that catches a complete set of the wrong items, and a complete-looking set is exactly what passes the first three steps.
Common misreads
2 pairs recorded for this point. Each runs in both directions: 1 finding that looks worse than it is, and 1 that looks better.
- looks like Return actually Pass
A set with fewer cables than the gallery seemed to show. Two of the images are often the same cable shot from both ends. Counting the layout against the list is what settles it.
- looks like Pass actually Return
A tidy overhead layout with every item separated and nothing in frame to tie it to a unit. It is a good photo of a set rather than of this set, and one assembled from two units cannot be told apart from it.
Check this point against what you were sent
Insufficient evidence
Nothing decided on accessory completeness yet: 0 of 4 steps have been read.
0 of 4 steps judged
| Step | Reading | Evidence | Stop met |
|---|---|---|---|
| 1. Write the accessory list out of the listingneeds E3 | — | ||
| 2. Ask for one overhead photo of everything laid outneeds E1 | — | ||
| 3. Match each numbered line to an item in the photoneeds E1 | An item without which the device will not run has no counterpart in the layout. Nothing else in the set substitutes for it, so the gap is present at dispatch rather than introduced in transit. | ||
| 4. Check the type and rating marked on each itemneeds E1 | The power adaptor carries a lower rating than the listing states. The unit will charge slowly or not at all, whichever cable is used with it, and the shortfall is written on the adaptor itself. |
Sources and checks
- Public community thread — Threads where a listed accessory was not present in the photo set before dispatchn=51
- Platform published rule — What a listing gallery and description are treated as statingno sample
Last checked · next review due · status current.
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